Legal
Refund Policy
We want you to be comfortable with your purchase. This policy explains when a return or refund is possible and how to request one.
Last reviewed September 2026
Returns
Unopened bottles in their original condition can be returned within 30 days of delivery. Because this is a consumable health product, opened bottles cannot be resold and can only be returned where the product arrived damaged, incorrect or defective.
How to start a return
Email support@hushmere.com with your order number and the reason for the return. We will confirm whether the return is eligible and send return instructions. Please do not send anything back before receiving those instructions.
Refunds
Once your return is received and inspected, we notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or card issuer decides how quickly the refund appears on your statement.
Damaged, incorrect or defective orders
If your order arrives damaged, incorrect or defective, contact us with photos and we will replace it or refund it in full. You will not be asked to pay return shipping in these cases.
Return shipping
For change-of-mind returns, return shipping is the customer's responsibility and original shipping charges are not refunded.
Order cancellation
If you need to cancel, contact us as soon as possible. We can cancel an order while it has not yet been handed to the carrier. After that, the return process applies.
Contact
Questions about this policy can be sent to support@hushmere.com. We reply within 1–2 business days.